VD3D is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vd3d.com.au and/or purchase our products. By accessing or using our website, you agree to this Privacy Policy.
1. Information We Collect
We may collect personal information in several ways, including:
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Information You Provide: When you make a purchase, create an account, subscribe to our newsletter, or contact us, we collect information that you provide, such as your name, email address, billing and shipping address, phone number, and payment information.
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Automatically Collected Information: We automatically collect information about your interactions with our website, including IP address, browser type, device information, referring/exit pages, and other analytical data through cookies and similar tracking technologies.
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Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience, improve our website, and understand your browsing preferences. You may adjust your browser settings to manage cookies, though certain site functionalities may be affected.
2. How We Use Your Information
We use your information for the following purposes:
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To Fulfill Orders: We process and deliver orders, handle returns, and provide customer service.
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To Improve Our Services: We analyse your preferences and interactions with our website to enhance site functionality and design.
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To Send Communications: We may send you email updates about your orders, product announcements, promotional offers, and surveys. You may opt-out of promotional emails at any time.
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To Process Payments (Stripe):
We use Stripe as our secure third-party payment processor. When you make a payment on our website, Stripe handles your payment information directly, which includes your credit/debit card number, expiration date, and security code. We do not store or have access to your full payment details on our servers, as Stripe handles this securely. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification in the payments industry. For more information, please review Stripe’s Privacy Policy at https://stripe.com/privacy. -
For Legal and Security Purposes: We may use your information to comply with legal obligations, enforce our terms, and protect against unauthorized access or potential harm to our users or business.
3. How We Share Your Information
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties except as follows:
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Service Providers: We may share information with third-party service providers who perform services for us, such as payment processing, shipping, and data analysis. These providers are only allowed to use your information to the extent necessary to perform their services.
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Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations.
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Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.
4. Data Security
We use industry-standard security measures to protect your personal information. However, please note that no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security. By using our website, you acknowledge and accept these security risks.
5. Your Rights and Choices
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Access and Correction: You have the right to access, update, or delete your personal information by logging into your account or contacting us at [email protected].
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Opt-Out of Marketing Communications: You may unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email. You can also contact us directly to opt-out.
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Cookie Preferences: You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function correctly without cookies.
6. Retention of Personal Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will fulfill this request in accordance with applicable laws.
7. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verification of parental consent, we will delete that information as quickly as possible.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any site you visit.
9. International Transfers
If you are accessing our website from outside Australia, please note that your information may be transferred to, stored, and processed in Australia. By using our website, you consent to this transfer.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective when posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at:
- Email: [email protected]