Getting your order to you.
Last updated 5 November 2026
The short version: we ship with Australia Post, Australia-wide and overseas, or you can pick up from Bullsbrook. If something’s wrong with your order, tell us and we’ll fix it.
1. Shipping
- We ship Australia-wide and internationally with Australia Post.
- Postage depends on the size, weight and destination of your order. We’ll confirm the cost before you pay.
- You’ll receive tracking details by email once your order is on its way.
- Delivery times after dispatch are set by Australia Post and can vary, especially for remote and international addresses.
2. Local pickup
If you’re near Perth, you’re welcome to collect your order from our workshop in Bullsbrook, free of charge. We’ll arrange a pickup time with you when your order is ready.
3. International orders
Your country may charge import duties, taxes or customs fees. These are paid by the recipient and aren’t included in our prices or postage.
4. If something’s wrong
If your order arrives damaged, faulty, or not what we agreed, email [email protected] with your name, what you ordered and clear photos of the problem. Please get in touch as soon as you can, ideally within 48 hours of it arriving, so we can sort it out quickly.
We’ll repair, replace or refund it in line with your rights under the Australian Consumer Law, and cover the cost of returning it to us where that’s needed.
5. Change of mind
Custom and personalised items are made to your specifications, so we can’t accept returns or give refunds just because you’ve changed your mind. This doesn’t affect your rights if something is faulty or not as described.
6. Cancelling an order
If you need to cancel, email us as soon as possible. If we haven’t started work, we’ll refund your payment in full. If we have, we’ll explain what work has been done and refund the rest.
7. Refunds
Approved refunds go back to your original payment method. Your bank may take a few days to show it. For more, see our terms.